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We're committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information.
And now, we've evolved into a tool that empowers you to connect with confidence through personality insights and AI-powered coaching.
When we talk about Twyzt, we refer to our personality assessment platform, AI coaching features, and relationship compatibility tools. This Privacy Policy explains how we process your personal information and protect your data across all our services.
Contact UsWe use AI to provide insights, but we never compromise your privacy or sell your data.
Your quiz responses help us create personalized coaching, but personal identifiers are removed before AI processing.
You have complete control over your data and can delete your account at any time.
Payment processing is handled securely by Stripe - we never store your full payment details.
What you'll find in this section
Essential Data: Email address, full name, username, encrypted password.
Profile Details: Age or birth date, gender identity, relationship status, bio, interests, website.
Communication Preferences: Notification settings, marketing consent, language preferences.
Billing Address: Street address, apartment/suite details, city, state/province, postal code, country.
Profile Location: Optional city and country information for your profile.
Google Places Data: Address search queries when using our autocomplete feature.
IP Geolocation: Approximate location for fraud prevention and service delivery.
Stripe Processing: All payment data is securely handled by Stripe, not stored by us.
Payment Records: Last 4 digits of payment methods, transaction history, subscription status.
Tax Information: Required data for tax calculation and compliance with local regulations.
Fraud Prevention: Payment-related security checks and verification data.
Responses: All submitted answers to quizzes (e.g., personality, love language, compatibility).
Results: Scored personality profiles, insights, compatibility metrics, and AI-generated feedback.
Progress Tracking: Quiz completion timestamps, quiz history, progress markers, retake frequency.
AI Analysis: Output from AI coaching tools based on your responses (anonymized).
Device Info: Browser, OS, screen size, and device type.
Connection Details: IP address, ISP, approximate location.
Behavior Analytics: Clicks, feature interactions, time spent, page visits.
Performance Metrics: Load times, technical issues, error diagnostics.
Support Messages: Customer service interactions, submitted feedback.
Social Features: Content you share via social platforms.
Invitations: Emails of invited partners (with your permission).
The ways we put your information to work
Personality Insights: Create profiles based on your answers.
Custom Recommendations: Tailored content, activities, and quizzes.
Progress Management: Save your progress and compare results.
Data Storage: Securely maintain access to your profile and results.
Insight Generation: Provide tailored feedback and advice.
Relationship Tools: Offer communication strategies and guidance.
Self-Growth Support: Recommend steps for personal development.
Compatibility Matching: Analyze dynamics between users.
User Experience: Analyze patterns to improve functionality.
Research: Conduct anonymized behavioral research.
System Reliability: Monitor for bugs and improve site stability.
Content Refinement: Enhance quiz logic and AI guidance.
Account Updates: Alerts for system changes or account activity.
Support Help: Assist with inquiries and technical issues.
Educational Content: Share relationship tips (if opted-in).
Marketing: Send updates and promotional content (only with your consent).
All data processing is done with your privacy in mind. We never sell your personal information to third parties for marketing purposes.
How our AI technology works
Processing: Your answers are analyzed by our AI partner, DeepSeek AI.
Output: AI generates coaching insights and growth plans.
Review: Human oversight checks for quality and safety.
Anonymity: Personally identifiable data is removed before processing.
Partner: DeepSeek AI (China-based).
Data Type: Anonymized quiz inputs.
Use: Insight and recommendation generation.
Protection: End-to-end encryption and secure standards.
Not Therapy: Coaching insights are educational and not a substitute for therapy.
Generalized Guidance: Advice is based on algorithms, not personalized therapy.
Review & Moderation: Human QA of AI content.
Use with Judgment: Apply insights responsibly.
How we measure and improve
Google Analytics: Tracks website usage, visitor demographics, and traffic sources.
Collected Data: Page views, session duration, bounce rates, referral sources.
Purpose: Understand user behavior and optimize platform performance.
Opt-Out: Use browser settings or extensions to block Google Analytics.
Vercel Analytics: Monitors site performance, load times, and errors.
Error Tracking: Captures technical issues to improve reliability.
Purpose: Ensure fast, reliable service delivery.
Essential Cookies: Required for authentication, security, and core functionality.
Analytics Cookies: Help us understand how users interact with our platform.
Preference Cookies: Remember your settings and preferences.
Management: Manage cookie preferences in your browser settings.
We use cookies to improve your experience. Essential cookies are required for the platform to function. You can manage optional cookies through your browser settings. See our detailed cookie policy below.
Partners we work with to deliver our platform
Purpose: Backend database and authentication infrastructure
Data Shared: Account information, quiz responses, user preferences, authentication tokens
Location: Data centers in USA/EU (region-dependent)
Purpose: Payment processing and subscription management
Data Shared: Billing information, payment methods (last 4 digits only), transaction history
Security: PCI-DSS Level 1 compliant (highest security standard)
Purpose: AI-powered coaching insights and personality analysis
Data Shared: Anonymized quiz responses (no personal identifiers)
Protection: End-to-end encryption, no data retention by provider
Purpose: Website traffic analysis and user behavior tracking
Data Shared: Anonymous usage data, page views, device information
Privacy: IP anonymization enabled, advertising features disabled
Purpose: Website hosting, CDN, and performance monitoring
Data Shared: Technical logs, error reports, performance metrics
Location: Global edge network for fast content delivery
Purpose: Transactional email delivery (account notifications, password resets)
Data Shared: Email address, email content, delivery metadata
Security: OAuth 2.0 authentication, no SMTP credentials stored
Each third-party service has its own privacy policy governing how they handle data. We recommend reviewing these policies:
When and why we share information
Service Providers: Third-party partners who help us operate (see above).
Legal Compliance: When required by law, court order, or regulatory authority.
Business Transfers: In the event of merger, acquisition, or asset sale.
Fraud Prevention: To protect against fraud, abuse, or security threats.
Sell Your Data: We never sell personal information to third parties.
Share for Marketing: Your data is not shared with advertisers.
Public Disclosure: Quiz results remain private unless you choose to share them.
✓ We use encryption to protect data in transit and at rest
✓ Service providers are contractually bound to protect your data
✓ We conduct regular security audits and assessments
✓ Access to personal data is strictly limited internally
Global Services: Your data may be processed in countries outside your own.
Safeguards: We use standard contractual clauses approved by regulators.
Protection: The same level of protection applies regardless of location.
How we protect your information
Your Responsibility:
Our Commitment:
In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by GDPR and other applicable regulations.
How long we keep your information
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Here are our retention periods by data type:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 30 days | Account recovery grace period |
| Quiz Responses & Results | Duration of account + 30 days | Provide historical insights and progress tracking |
| Payment Records | 7 years after last transaction | Tax compliance and financial regulations |
| Communication Logs | 3 years | Customer support and dispute resolution |
| Analytics Data | 26 months (anonymized) | Google Analytics standard retention |
| Marketing Consent | Until withdrawn or 2 years of inactivity | Email marketing compliance |
| Security Logs | 1 year | Security incident investigation |
| Backups | 90 days | Disaster recovery and data protection |
When you delete your account, we immediately remove your personal data from active systems. Backups containing your data are purged within 90 days. Some data may be retained longer for legal compliance.
After retention periods expire, we may retain anonymized aggregated data for research and analytics. This data cannot be used to identify you.
You have complete control over your personal data and how we use it.
Access
Get a copy of your data
Correct
Fix errors in your profile
Delete
Request deletion of personal info
Export
Receive your data in digital format
Withdraw
Remove consent to optional data use
Restrict
Temporarily limit how we use your data
Object
Stop data processing under certain conditions
Review Decisions
Request human review of automated decisions
Contact DPO
Reach out to our Data Protection Officer
File Complaints
With your local data regulator
Know
What data is collected or shared
Delete
Request erasure
Opt-Out
From personal data sales (we don't sell)
Equal Service
No discrimination for exercising rights
In-app settings
for basic requests
Email us
privacy@twyzt.com
ID verification
may be required
Response time
30-45 days
We're here to help with any questions
Have questions about our privacy practices? Our dedicated privacy team is here to help you understand how we protect your data and assist with any requests.
We're here to help protect your privacy and answer your questions.